On November 24, 2021, we received an inquiry from a Slovak customer who needed electronic shelf labels to be used in their food store, and gradually replaced paper labels with electronic shelf labels in other stores.
We have provided a detailed understanding of the overall store situation of the customer, such as the required electronic shelf labels (type, size, etc.), store area/decoration situation/SKU quantity/amount of content to be displayed, etc. In addition, we also inquired about the client's server situation, whether it is necessary to interface with other POS and other software (such as layout design, interfaces, etc.), as well as communication interface/gateway solutions, suspension/installation, integration interfaces, and other information. After a detailed understanding, we reached a decision to conduct sample testing first and then proceed with overall installation.
Just when we thought everything was going smoothly, the customer pointed out that the price of ESL products was too high. In fact, this is a common question that customers often ask because compared to traditional paper labels, the price of electronic shelf labels is indeed much higher. Just as negotiations reached a deadlock, the R&D department developed the latest 2.4GHz ESL product. Unlike the old 433mHz and the first generation 2.4GHz ESL products, the new generation 2.4GHz ESL product has many advantages and further reduces costs.
So we took this opportunity to quickly recommend our ESL product to this customer, who also expressed strong interest in our latest generation of 2.4GHz ESL products. We also sent the latest information, pictures, quotations, etc. to the customer's team in a timely manner. However, the customer still felt that our quotation was higher than their market perception price. After further research, we found that the acceptance of ESL product prices in the Slovak market was not as low as the customer said. In order to dispel the customer's concerns, we held a video conference with the customer again, sent our research report to the customer, and explained the cost components of ESL products in great detail to the customer. The use of ESL products will bring him investment returns in the future, and so on.
After four months of uninterrupted negotiations, the customer was ultimately convinced by our professionalism, service, and pricing. Without purchasing samples, they directly purchased a trial order for the first store's ESL project, totaling 4000pcs HA213W, as well as some Access Points and accessories. Currently, the store is running very smoothly, and negotiations with the customer are underway for the installation of all stores.