Does the infrared people counter require good lighting conditions to work properly? Will dim or low‑light environments affect its counting accuracy?

The HPC168's RJ45 interface uses the HTTP POST method for uploading and retrieving data. The server response must specify UTF-8 encoding and disable the Accept-Charset response header. All POST field values ​​are hexadecimal strings of the actual data.

Please refer to HPC168 protocol document for details, which contains complete parameter introductions and practical transmission examples for your integration testing.

Sure, our technical team is able to assist with remote setup for both ESL management software and AP base stations via AnyDesk.

We will guide your on-site operators step by step during the remote session to finish configuration efficiently.

All routine debugging and basic troubleshooting can also be completed remotely through this tool.

Absolutely, our software supports this operation perfectly. It comes with built-in template tools enabling you to manually import JPG and PNG poster files.

You can freely allocate distinct uploaded pictures to separate individual ESL tags or customized tag groups as needed.

As you don’t require POS or ERP system linkage for now, you can skip relevant integration settings entirely and focus on independent image editing and screen layout customization for your price labels.

Our ESL tags cannot run independently via direct Bluetooth connection from mobile phones, and a dedicated base station gateway is mandatory for full system operation.

All electronic shelf labels rely on the base station to receive data and synchronize display content from the management software. Without the supporting gateway, standalone price tags fail to receive update commands or function normally. This dedicated gateway design also stabilizes wireless communication across the whole supermarket environment.